Tag: Customer service

Does Your Role as an Advisor End After a Claim Has Been Settled?

Does Your Role as an Advisor End After a Claim Has Been Settled?

As life insurance advisors, we’re called on field as the most valuable player when a client of ours passes away- to show up with the cheque for the dependents, no matter what. In the lifecycle of serving a client, this is really one of the most crucial moments.  And different advisors have their own philosophy around how they deal with the claims settlement process.  You could either only do what’s…

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Bouncing Back From Screw-Ups in Business

Bouncing Back From Screw-Ups in Business

I believe there is always room, especially when humans are involved, for some level of errors to take place. Now the reality of the matter is, in the real world it’s unlikely that you’ll be able to go through life without screwing up. I’ve been in the life insurance and financial services business for the last 21 years and of course, there are…

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