I’ve got two rather personal stories for you today. They both stem from the same set of circumstances but have completely different outcomes. In one case, I lost my client’s trust and over time, regained it. In the other, I lost it and never got it back. Both stories are emotionally laden for me. They take me back to one of the hardest points in my career so far.
Do you know how some books stay with you long after you have read them? One such book for me was David Maister’s ‘The Trusted Advisor.’ The content resonated deeply with me overall but one particular chapter got me thinking about the financial services sector, especially here in the UAE. This chapter was about transaction versus long-term client relationships. Initially,…
As a life insurance advisor, when the time to keep my promise arises, it’s a huge release for me because I can keep my word of showing up with the cheque when the worst happens. But what also comes with that is an emotional loss, as my clients are also my friends and this relationship becomes a big part of each other’s lives. “Basheer…
As life insurance advisors, we’re called on field as the most valuable player when a client of ours passes away- to show up with the cheque for the dependents, no matter what. In the lifecycle of serving a client, this is really one of the most crucial moments. And different advisors have their own philosophy around how they deal with the claims settlement process. You could either only do what’s…
Your Life Insurance policy can become a key estate planning tool to help ensure a fair distribution of your assets amongst your heirs. The Challenge Your estate is much more than just money. It is a complex collection of a lifetime of valuable assets including your business, your home and other property, your savings and perhaps other heirlooms that are…
When I ran an ultramarathon across the Sahara desert, I came to a few deep realizations about myself and about the way I do business. Here are the unexpected but invaluable business lessons I took back from that adventure.
